I wanted the current states from the device page but I can see your "valve" value appears to be set to "Working". That is why you are getting the ? mark.
Seems like your valve may be having an issue getting the full open position?
If you are using my driver it will report "working" state if the device reports back it is in an unknown/stuck state.
I would try recalibrating it.
ZAC36 Valve Actuator LED And Sound Indicator Guide - Zooz Support Center
My instructions from the driver post:
