That was the first device I tried, I did every switch plus the door locks at this point I think something's going on with the Z-Wave radio.
How long would the OP need to wait between switching to other devices to let their mesh settle in? I am not a Z-wave guy I have very few devices. I was just wondering if moving from device to device to quickly it may not improve and show up. Or does the hub reboot take care of that?
This does seem like it should be the first device to look at.
Did you just power cycle them quickly or did you do further testing with groups of devices powered off?
You could also try switching to another 2a or greater power supply, maybe the existing one is failing. Unstable voltage is known to cause zwave problems.
No I powered them down for a few minutes then rebooted the unit then try different devices to see if the z-wave radio work normally. I'm going to try switching to a different power supply
I'm currently facing a problem with no clear solution. We've exhausted all troubleshooting methods besides a replacement, and the device has functioned perfectly for the past year. The following actions have been performed:
- System rollback to a prior version
- Z-Wave network reconstruction
- Power cycling (unplugging the power cord, waiting approximately 30 seconds, and then restoring power)
- Power supply replacement
- Removal of two Z-Wave "ghost" devices
- Individual device power cycling, followed by unit reboot and stabilization period; however, the issues remain unresolved.
Your test was probably not sufficient to weed out a bad device. When the entire mesh is destabilized it can take hours for things to recover again once the bad device is shut down.
Question: Is there a way to purge all devices from this hub, so I can add them back one by one to identify the problematic ones? This will take time, but I'm trying to resolve this before my upcoming vacation.
I assume we are talking about all Z-wave devices (maybe that is all your have). There are multiple approaches you could do. I think this one would be the most straightforward.
Exclude and Pair -
- First if you want to save your rules and apps linked to the devices, you should create virtual devices (one for each real device), then use the Swap Device in settings to swap everything to the virtual devices.
- Once that is done go through and exclude everything. Exclude should remove the node from zwave details and the device from the hubs devices list (your virtual will stay with the apps/rules still linked).
- Once all excluded your z-wave details should be empty. If anything remains you cannot remove (or just for extra good measure) you could use the diagnostic tool to do a zwave radio reset.
- Any devices you could not exclude and wiped out with the radio reset you need do a factory reset on them (process varies by device, refer to manual). May not be a bad idea to factory reset all the zwave devices to be sure all settings are cleared.
- Now you can include the devices again, start with hard wired devices first, closer to the hub. Do any battery devices last. The hub should ask you for each one if this is replacing another device and you can pick the virtual device to have it swap everything over for you.
- You can also skip the swap at pairing and do it later at any time from the settings > Swap Device.
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