Hub: C7
2 days ago, our Google Assistant stopped being able to control lights and switches connected via Hubitat.
Long story short, I can't login to my Account any more and if I hit forgot password, it says the user doesn't exist....
There is a page on Hubitat's website for registering account issues, but I've had no response.
It looks like no one else has had this problem.
Where are you trying to log in? My Hubitat ??
When did you send the support request?
You sure your account was not made using a different email?
It is a common issue for users who are auto-capitalizing the first letter of their email address. I assume you are trying to reset the password from a mobile device? The email address field is case sensitive and any case variations will result in the "account doesn't exist..." error. Please be sure to use only lower case letters. If your issue persists, let me know.
But why...? emails are not case sensitive in the wild
They were when Hubitat started, and changing that now, is a big undertaking that has been on our radar but didn't make it to the top of the list, yet.
Um, I believe that the RFCs state that the domain name must be case insensitive, but that the user name (to the left of the @) may be case sensitive or insensitive, an option for the server's domain.
Thanks for the responses! Restarting my hub worked - I'd never had this problem before and the hub's integration with Google Home has been reliable until now.
Embarrassingly, I actually knew about the case sensitive issue and I completely forgot about it!
Download the Hubitat app
