Why I left Hubitat – a neutral reflection from a long-time user

Good points... they'll be back... :wink:

The grass is always greener on the other side until you cross the fence and realize it is not.

At this point I have to question whether my posts are actually being read before conclusions are drawn.

I stated multiple times—clearly—that I did not redirect the discussion. I only explained that I personally would no longer engage in deep technical speculation because I am not a technical expert. That is not moderation, not redirection, and not an attempt to steer the thread.

Repeating the claim that I “stepped in to redirect the discussion,” despite these explanations, suggests assumptions are being made without properly reading or understanding what was written. For a member of the support team, that is concerning. Drawing conclusions based on incorrect premises is not a good foundation for trust, especially in a support role.

I can understand you responding clearly and definitively to a specific post... but I do wonder if this is heading down a path of semantics that does no-one a good service... We are all here to make our lives both easier and more enjoyable... that is something everyone should remember... I think...

Apologies for the confusion. I meant to highlight just the summary. I’ve updated my post to fix this.

Thank you. Now we can stop assuming. Yes?

Was literally about to post about my intention to not get involved... but the attraction was too much...

I respectfully disagree. This was never about semantics, nor about making anyone’s life harder.

I’ve had several good and mostly polite exchanges with members of the Hubitat team. They are clearly enthusiasts and highly focused on their chosen direction. My point has always been very specific: Matter changes the rules. It is a strictly defined standard that intentionally focuses on core features and prioritizes plug-and-play behavior.

That focus may simply not align with Hubitat’s priorities—and that is fine. Different platforms make different trade-offs. The issue arises when Matter compatibility is publicly claimed, because then expectations are set.

From an outside, user-level perspective, there are only two possible explanations when that experience falls short: either the current Matter implementation is not where it needs to be yet, or the way it is presented creates expectations it cannot currently meet.

To be clear, this critique is limited to Matter (and related areas like TRV support and dashboards). In many other areas, Hubitat does an excellent job—and I’ve acknowledged that consistently throughout this discussion.

Assuming what , exactly?
The fact is simple: Hubitat is not listed as Matter-certified in the CSA database , yet it publicly claims Matter compatibility on its website. That’s not an assumption, that’s a verifiable mismatch between certification status and marketing language.

Wait, what? Am I being made fun of? Oh, this is really the last straw now—this thread has descended into comedy.

I don’t mind a solution being marked as Solved, but I was ganged up on by “trusted” members, taking it in turns over three weeks to mark my thread as solved, only for me to unmark it. Like some weird psychodrama. I think they were trying to “protect” Hubitat and the smart app involved, trying to get brownie points like they were in the Girl Guides or something.
It definitely felt like a cabal of some sort—an old boys’ club looking out for each other. It became a game of cat and mouse: they would mark it solved, I would unmark it. For three weeks of my life, I had to endure this childishness.

But I had the last laugh. I got my problem fixed and marked it as Solved myself.

And lest we forget, the wall of shame...
Screenshot 2026-01-06 130249


Screenshot 2026-01-06 130345

Believe me, I am a big fan of the way you have conducted yourself in this, and likely other, conversations. But don't take my criticism of the conversation here as some personal criticism of you or the topic you created. My comment was more around where the conversation had ended up, which is not something you have complete control over, nor should you.

That said, happy for you to disagres with my assessment... But if you are using your own intent as the justification then that is the point I would make, you can set out with the best intentions, but the Community do not always carve out the same path in the conversation,

Not made fun of... Just a friendly jest from Bobby, nothing malicious.... The broader audience... call it out where you feel victimised.... I think that is important... But I don't think that will be the case from the Hubitat staff...

This is partly why I abstained from responding.... this delved into territory that was problematic,,,, There is an imperative for those earning a living.... but outside of the "working" folk, the impetus to converge at a consensus is less....

I'm not likely to continue to argue this case... Feel free to dispel the arguments I have made...

No, you are not the subject of the joke, I am. It would be inappropriate and childish of me to make a joke out of @pascal.nohl somber thread and mark @sburke781 post as the solution to this thread.

I never assumed Hubitat was Matter-certified.
What I pointed out is that Hubitat publicly advertises Matter compatibility and even uses the official Matter logo on its website .
Regardless of certification status, that creates a clear expectation of standard Matter behavior for users.
My criticism is therefore about the gap between that expectation and the actual user experience , not about certification itself.
I’m not putting words in anyone’s mouth, and I’d appreciate the same courtesy in return.

So I need to make another post you can mark as the solution... One where we re-affirm @Greenwave 's contribution to the Hubitat platform that he feels is somehow in question when he has made a valuable contribution....

I believe that was a quote from the final Blockbuster earnings call...

We never claimed it is. Compatibility with Matter doesn't imply certification. But when we will obtain certification we will be sure to add that badge to our marketing materials.

I'm here to pile on. Blame the cheap ■■■ users (not necessarily anyone on this thread) who complain about the brains of their multi thousand $ home systems costing ~$150. Certification takes not only time but money.

Yes. This is the point I was making. Thanks for reiterating.