Hi @bobbyD
I didn't know anything about this price increase until right now. Been trying for the last couple weeks to get onto remote admin and no joy.
Wrote an email to 'Hubitat Subscriptions' when I first noticed the problem, but no reply. How do I actually get help with my account please? My remote admin is still listed as working (no option to re-subscribe) but it doesn't work.
Thanks
Ryan
Sorry for the troubles and confusion. We didn't receive a case via subscriptions form, which is currently the only official channel for handling subscription-related issues. However, since you reached out in the community, I checked your account, and your service was automatically cancelled because your bank declined the payment for more than 3 times. I understand that you've missed our announcement for the price increase, so I encourage you to submit a subscription case to explore options for reinstating your lost service: Subscriptions – Hubitat Support
Our team will be happy to review your request and see what we can do to help.
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