Reed is not your typical user, and he's all over the map with his opinions. If I were a user considering HA for my primary hub, I would be confused as ever by that review, and not at all enticed by the idea of searching for hours and days for answers. He starts off by showing you UniFi in his server rack. I mean, not saying there's not something to be learned from competitors efforts, but he proves right out of the gate the type of user that gravitates to Home Assistant for their primary hub.
He reviewed HE in a previous video and his primary complaints were cosmetics, LIFX bulbs and "having to jump through hoops" (Tell me he's not jumping through hoops to get some stuff working in Home Assistant. Just ridiculous!), and cloud integrations he couldn't use. He also showed the updated version of the app and said nothing had changed since launch. Not defending it as the be-all, end-all app. It's known that it's not a remote control on your phone like I guess he wants, but that's not the founding philosophy of Hubitat either. And as someone that has written product reviews, his inaccurate statements bother me.
Honestly, complaining that some cheap IKEA devices don't work with Hubitat at this time, and a claim that it will probably never work (he doesn't have the knowledge to make that call), just so he can use them in his ridiculous dishwasher automation that is the digital version of a clean or dirty post-it note, get a serious from me.
Plus, there's now a subscription service to answer his unfounded concern that Hubitat isn't making enough money to survive, yet he's not followed up on his review. As an "influential" YouTuber, that's a responsibility he has, but he's too smitten with Home Assistant to even acknowledge that his claim that the SmartThings hub will still be around in 5 years is completely without any basis in fact. The most laughable part is that he thinks nothing will change with Home Assistant! What?!
I'm well aware of what it takes to get Home Assistant running to the level he's using it, and I'll bet that he's been working on how to get it all right since December of last year, if not longer. There are some things to look at there and consider, but I don't personally think it's a good comparison. Open source projects are a double-edge sword. You can have a lot of people working on them, and they can access capabilities for free that commercial products have to pay for, but at the same time you cannot get support. YOU. are the support as he does acknowledge.