I purchased a hub from Amazon using a camelcamelcamel alert for when it dipped below a certain price. Didn't realize it was a used hub, but the seller has declined a refund because its more than 30 days, and Habitat support requests have gone ignored and unanswered, as has an email request to original user. Is there anyone in the community that knows how to make this hub useful without having admin account? Some screenshots attached below.
You can do a Full Reset. Go to the Diagnostic Tool (http://<your_hub_ip>:8081) and look for Full Reset.
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Vast majority of support is provided here in the forum (as you can see above, 16 minute response time from staff isn’t bad IMO, and on a Saturday).
How did you try to reach them?
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Ive done three things with hubitat:
After several days of research into the situation, I filled out the form on the website according to this post:
I've sent an email asking about the status of the request
I then sent a DM over a month ago that got read several times but no reply.
Any other suggestions would be great, I will look into @bravenel full reset suggestion, but in previous posts, Reddits, and other forums I've read, step one was to deregister the hub. I cannot do that since I do not have access to the admin account.
A full reset should also deregister the hub.
Let us know if that doesn’t do it.
That's what Full Reset does, along with erasing any devices paired to the radios, resetting the radios. It will return the hub to a like-new state.
Thank you, @bravenel and @marktheknife that concludes a 10 month saga trying to get started with Hubitat. Appreciate the quick replies.
Any tips on node red integration, send them my way, was planning on following this:
Most of my research is a few years old, so if there's newer stuff, greatly appreciated.
I've been using Node Red for a couple of years and never had any use for > MySQL > Grafana
I use it to augment the various Automation engines built in to Hubitat: Rule Machine, Basic Rules, Room Lighting, Visual Rules Builder and so on.
Maybe Grafana is your actual goal and NR + MySQL are just bumps along the journey.
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FYI, there’s no support email address.
Well, there is and there isn’t 
.
support@hubitat.com exists, but sending an email to that address prompts an auto-response that advises users the inbox is unmonitored, with instructions on how to access support web forms as well as this discourse community.
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I assumed this was an email form, especially since it asks for an email address.
My objective with hubitat is closer to tiny scale industrial automation. Nodered would be my visual editor, it looked similar to some things I've used before like N8N. Some of the workflows will be very specific, a lot of IFs. A database and grafana is to be able to look back at the sensor data, I haven't used grafana before, if its not able to show me trends that I'm looking for, I should be able to export it if needed, but my preferred database would be influxdb for the datalogging, but mainly to find detailed trends. This will be used to control motors for vents, fans, co2 burners, valves and pumps. To be able to spot trends on when certain relays were opened or closed based on temperature and reduce temp swings. I would also like to use Rhasspy to query the status of different sensors and contacts.
I've gotten advice from other people doing similar things, but most of them know what is being used, but not how it was setup, and none are using hubitat.
AFAIK submissions to that web form are monitored, so I’m not sure why you didn’t see a response.
Regardless, I’m glad to hear you were able to get things sorted out very quickly once you posted here in the forum!
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It’s very rare for support requests to go unanswered for an extended period. As a general rule, if you don’t receive a response within 3 business days, we strongly recommend checking your spam or junk folder and following up with us.
While missing responses from our support team are uncommon, we’ve seen occasional issues—particularly with private email servers—that may block our messages before they even reach your inbox.
In your case, I checked your account, and we received your message on April 27th. A response with a proposed solution was sent on April 29th.
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