Unable to login or reset password - when connecting to hub

[johny3]

Hi all
I noticed my devices connected to the hub were not working today so I went to login and the login is not working. I tried using the reset password but when I get the email with the code it says the code is not valid and to ask for another. This keeps happening.
Any ideas why this may be happening?
thank you

[bobbyD]

@johny3

tried using the reset password but when I get

What password are you trying to reset? If you have the local security enabled for hub's web interface, check out this post to learn how to disable it:

I locked myself out of the web interface

One of the most common support ticket issue, is when customers accidentally lock themselves out of hub's web interface and forget the "User Name" they have set on the "Hub Login Security" page. Credentials on the "Hub Login Security" are saved locally and we cannot retrieve them. Instead, users can disable this feature to regain access to the web interface and retrieve their user name. Here is how: Log into My Account with admin account Press "Registered Hubs" card Select "Hub Details" Click…

[johny3]

thanks, I must have done what you linked will do it now. I do not recall having to log into the hub either checking it out now.
it is the local hub

what is the admin login now that it requires an email?

[bobbyD]

@johny3

what is the admin login now that it requires an email?

It's the email that the hub was registered with (it doesn't look like your hub is registered with the email account used for the community).

[johny3]

that is the login that I do not know

[bobbyD]

@johny3

that is the login that I do not know

See my private message.

[johny3]

problem solved, thank you for the help!