Trying to setup C5 after being in storage for 4 years, stuck on Initializing 10%

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1

Hello Everyone,
So... have been traveling for a while and finally got all my gear out of storage after 4 years and I am trying to set up my C5 Hubitat Hub (Platform Version 2.2.7.126). The Modem & Wifi Router are the same as what I was using 4 years ago.
My Hubitat app on the iPhone is seeing the hub but it is stuck at initializing at 10%. I have tried disconnecting and reconnecting but that is it.
Is the C5 still supported? I presume the hub needs to be updated, how if I can't connect?
Any advice is welcomed. Thank you!!

EDIT: Have since found that likely the app I was using is obsolete, updated to new hub app and have discovered the hub but I am getting a notice "Hub is not responsive, please make sure it is online and connected to the cloud"
However still stuck at 10% and hub has never been connected to the cloud as far as I know.

2

Absolutely!
What colour is the C5's LED?

Have a look at this thread for some tips.

3

You could try the hub’s address:8080 to see if there are some options in there that would work. It should also allow you to update the platform version or reset the hub which might help.

4

That's great news its still supported, I'm an Iris transplant with lots of old gear!

The LED is red.

I'll have a read, thanks...

5

I'll admit I'm not the most technical guy.

I did try to get into the diagnostic tool using the hub ip address that I found in the 'find hub' tool. I didn't get anywhere :frowning:

I'll see if I can get an updated hub ip.

6

That’s not a good sign.

It should be blue or green if the hub’s main interface or diagnostic interface are actually running.

7

This means it is shut down. Unplug and replug it. Once you see it getting stuck at the boot sequence go to the diagnostic tool. Hubitat Diagnostic Tool | Hubitat Documentation

First thing to try would be a soft reset. If there is nothing on the hub and no subscription you can also wipe is clean with a full reset (in advanced).

EDIT: Your diag tool might be out of date and not have advanced in it. Post screenshot of what you have if you cannot get the soft reset to fix it.

8

Thanks everyone, I was able to reset the network settings, compete a soft reset and then get into the diagnostic area to update the hub and ultimately get it running.
I have successfully added my Iris v1 outlets, an extender and two buttons. I am however having a nightmare of a time getting any other buttons, motion detectors or door/window contacts to join the network. I can reset them, get them flashing, search and find the devices but it will simply not initialize them. I was flukey to get the two buttons added.
I have booted the hub down and will leave it for a while and come back to it once it and myself have reset :slight_smile:
Any tips on getting the system to acknowledge these battery operated devices.
Thanks again.

9

Zigbee or Z-wave?
Would be helpful if you gave exact model numbers as well.

10

Sorry, all my devices are Zigbee Alert Me/Iris V1.
DWS901 - Contact sensor
BTN800 - Button
MOT901 - Motion sensor

I have 17 of these devices and only 2 have successfully connected past the search and initialize screen.

11

I am not the person to help with those, if I think of who to tag I will come and tag them.

12

Set your wifi for 6 and under and you zigbee at 15, 20, or 25 and see how things behave.