So i have a solution to this issue and wanted to post it so the forums search engine can find it since this answer is nowhere to be found.
You MUST use the included remote to reset the closed position. All the remotes are the same if you have multiple shades. First hit the up button until it reaches the top, than hit the down button until it stops and hits your window sil (or you trigger the stop switch on the bottom of the shade). Hit the down button again if your shade stops before it's actually at the desired bottom position. When it's finally where you want it press the down button again while the shades stop switch is depressed by either being on the window sil or you holding it with your fingers.
Do not lose your remote, there is nothing in Hubitat or in the shade that can fix this issue.
If you lost your remote Id recommend asking here on the forums if someone has a spare. I personally have 10 that I won't be using I'm sure others do as well.
Good luck everyone.