When I email support it asks me to open a new account. I already have a few accounts (different email addresses) Support needs to be able to handle support requests from those of us that have alias email accounts (for account separation).
It's not practical to change the from address every time I send an email. Please setup a way to contact support via the credentials that were already used to log into the hubitat site.
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You can send support by visiting support.hubitat.com.
I understand that, however, I use xyz (at) domain for an email address. With several accounts I may have:
Account 1: abc (at) domain
Account 2: def (at) domain
Account 3: ghi (at) domain
Instead of having them all go to different accounts I created an Alias to have all 3 go to the same mailbox. The separation is on Hubitat's side.
When I send an email from that account it always comes from an address (xyz @ domain) that doesn't have an account assigned to it at hubitat. So I get an email response:
Welcome to Hubitat. Please click the link below to create a password and sign-in.
(link to create a new account - this forum won't let me post the link to the support site)
This email is a service from Hubitat Support. Delivered by [Zendesk] (link removed)
I understand it's a limitation of Zendesk, however, a simple web form on your website that is only available after login would help address the issue. (Just a suggestion I guess. It's going to take a while for support to get to the right account on the support ticket i opened yesterday and while I don't mind - it's just wasted labor on Hubitat's side.)
What? LOL... Sounds like your problem to me, not Hubitat's. Send an email from an account they are able to recognize. It sounds to me like your end is screwed up. That the reply to address is actually xyz. Don't waste their time with dealing with your very custom, very limited problem you created for yourself.
Obviously you don't have anything of substance to contribute here.
The problem is simply corrected and will prevent others from similar issues in the future. It also allows a tracking of the previous issues opened under your login name.
This is not a "very customized" setup. It's quite common for people to use aliases. You are using one now with this thread (assuming you don't actually use Ryan780 as your login to hubitat - and if you are then you really need a primer on security).
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That is arguable. I would say for the target audience of this product it would be considered "very customized".
Regardless, arguing about things in here does nothing. Submit an email to support, and they will log it as a consideration. It may get logged in the system if posted on here, but it may not. An email to support is more reliable.
Thank you Jason. I will send an email to support suggesting this.
With as many accounts as I have it would be futile to try and create a new email address for each one of them. It is a rather simple process to have multiple email addresses delivered to a single inbox. Most people do it without realizing it on their phones and work computers.
Hi there, sorry for the troubles. Our services are driven by a "master" email address. Additional emails can be added to one account. Unfortunately, we do not have capability to automatically merge accounts by domain. The advantage of merging accounts manually, is that a user can have various domains connected to the same account.
That is awesome. It should resolve the issue. How can one go about adding the additional emails to the "master" email?
We do that on the back end when we come across this issue. That only applies to support tickets and to some extent to hubs. The community is a different thing, email address is the primary key for the account, so you cannot have multiple emails linked to the same account.
Ya just make a Gmail and forward it to whatever weird thing u have dude.
This is now an unmonitored account
You are replying to a three year old post (from a user that was banned from the forum long ago).
@bobbyd please consider closing this thread.
Four year old … time flies without Ryan. 
Thanks for pointing that out. I have redacted the post for clarification.
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