Sonoff SNZB-02D Not pairing

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1

I purchased 2 Sonoff SNZB-02D Temp/ Humidity Sensors (with display) and I can't seem to get them to pair with my C-8 Hub (2.3.6.146)

When I initially attempted to pair them (Add Device -> Zigbee), Hubitat detected the device but got stuck on initializing. I attempted to pair again (holding the reset button for 5 seconds) but the hub doesn't see them. I've tried removing the batteries, etc... but nothing seems to truly reset them back to factory defaults.

Any suggestions?

2

Try pairing it again very close to your C-8 hub, selecting the option "... avoid Zigbee 3.0 repeaters."

3

Any advice on C-7 hub?

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4

I have the same issue. It's a C8 hub. I've tried selecting the mode to avoid repeaters and I'm within 6" of the hub. I've factory reset by holding for 10 secs. It is not recognized. I have 2 sensors and neither are pairing. Any other options?

5

Hi Chris,

Try this workaround pairing procedure with your C-8 hub. Make sure you are following the steps precisely, without skipping or altering the sequence.

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6

Thanks for the suggestion. I tried exactly as described with no luck. I tried multiple times. I also tried on a different zigbee channel after identifying a clear channel from the channel scan but no luck.

7

I have something like 14 of these devices. They were extremely difficult to pair. Here was my successful process:

  • Remove the battery from the sensor for at least 10 seconds.
  • Start pairing on Hubitat while within inches of the hub: Add Device, Zigbee (i.e., manually), Start Zigbee pairing; wait until the prompt says “pairing” and starts to countdown seconds.
  • Then re-insert the battery and hold down the pairing button on the device for 7 seconds (as I recall, it might be 10 seconds) until an icon on the front begins to blink.

If that doesn’t work, repeat the process, but add: Press and release the reset button quickly every 2-3 seconds until "Found a Zigbee device, initializing ..." appears (at which point, stop pressing the device’s button).

I hope this helps!

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8

That worked right away. Thank you! Mark this as solved! It hooked right up to kkossev’s driver and appears to be functioning normally.

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9

This suggests that the Sonoff directions for a factory reset are not correct or the factory reset is not performing a full reset.

10

I think this is the case, and that removing and replacing the batteries does the trick.