Greetings. Please help me. I connected the hub to the router, powered it on, the light went from blue to green. Now on the portal I'm stuck on "finding my hub". The endless spinning wheel. I tried all the three advanced methods and nothing worked. I'm on a Mac and my internet provider is Verizon Fios (if this helps).
Hi,
Are you sure you are on the same network as the HE?
Many has more than one wifi at home, so easy to be connected to a different one, and then you don't find it.
And we have a possible reason. You should use a YELLOW port. So after connecting the HE to a YELLOW port, wait 5-10 minutes and then see if your browser will connect through the Hubitat portal.
The White is for Internet line IN (WAN) , yellow (LAN) for computers and stuff.
Should take you max 1 min. to find the hub after you plugg it in to one yellow one.
Interesting that the router has two WAN connections - the white port and the cable connection. I bet they get a lot of support calls from people plugging devices into the WAN port.
Didn’t find diddly. Green light on hub, no flickering on the yellow port of the router = no connection. At this point is bye bye hubitat, hello Smartthings. I cannot bust chops to the entire community just for finding the damn hub. Yet, you guys have been wonderful and patient. Thanks again.