[Solved] Hub rebooted — Lutron devices don’t work

🛎️ Get Help Apps
1

Similar issue to what happened here: Help! Lutron Integraton Stopped Working

I had to replace my router. After installed the replacement, I could not access the local Hubitat portal even though I kept the same IP address as before (and it’s fixed/reserved.)

Eventually I rebooted the hub by physically removing its power. After a few minutes I regained access to the portal.

Now my Lutron devices don’t work—I can control them in the actual Lutron iPhone app, but not in the Hubitat devices page (nor through Alexa.) I confirmed that the Lutron Pro hub has the same IP address as before, and it’s also fixed/reserved.

I also went back into the Lutron integration and clicked “done”. That hasn’t fixed it.

I then removed the integration and reinstalled it. Used the same integration report as before. Still no dice.

Help please.

2

Did you try restarting the Lutron hub?

3

Yes, rebooted the Lutron hub, then clicked Done on the integration. Still doesn’t work.

4

Are you sure the Lutron's IP address hasn't changed? Can you telnet to that IP address using a Mac or a PC?

FWIW, Lutron's mobile app will continue to work even if the IP address has changed, although the Hubitat integration will fail - pretty much exactly as you have described.

Also, is the IP address fixed or reserved? Fixed = a fixed setting on the Lutron bridge via the Lutron mobile app. Reserved = DHCP reservation on your router using the MAC address of the Lutron bridge.

5

Can confirm the IP address is reserved on my DHCP server. Hasn’t changed.

6

Can you telnet to that address?

7

I can ping the Lutron bridge and I can see it’s sending traffic up and down on the IP address I reserved for it:

image
image920×205 41.9 KB

8

That says there is a device with that address which is online on your network. It doesn't indicate the pingable device is a Lutron bridge with an active telnet daemon.

Also, is there any reason to believe the default lutron username/password were changed on the bridge? They should be "lutron" and "integration".

9

The MAC address is the same so it has to be the Lutron bridge.

10

Password hasn’t changed

11

Well, there are a very limited number of reason that the integration can fail:

  1. The IP address has changed
  2. The telnet daemon isn't running on the bridge
  3. The default username and password for the telnet login were changed
  4. The bridge isn't reachable from your Hubitat for some network change
12

Can you ping the bridge from the Hubitat? That will eliminate reason "4" in my list. And if you can telnet and login it will eliminate reason "2".

FYI, there's a ping client on the Hubitat available under network settings.

13

image
image1170×2532 143 KB

Shouldn’t Hubitat be listed here? Might need to reinstall the Lutron integration.

14

No, it will not show up there. Mine looks exactly the same. That is for CLOUD lutron integrations.

2 Likes
15

Lutron Telnet device page networkStatus shows offline.

image
image1170×2532 275 KB

16
1 Like
17

Please take a look in your Lutron app on your phone, to see what IP address the Lutron Mobile App says your SmartBridge Pro is currently using.

For example…

image
image1668×926 72.9 KB

1 Like
18

Can confirm it’s the same address that’s showing in my router and hubitat

19

Can you tell us about your router? Have you tried (briefly) plugging the Hubitat and the Lutron Bridge into a "dumb" switch?

2 Likes
20

The above seems to be the most likely culprit. Without a full understanding of how your home network is designed/configured, it is very difficult to troubleshoot in any more detail. @aaiyar’s suggestions to try pinging from the hub, and also to try to connect via Telnet from another computer on your home network, are very good troubleshooting steps.

2 Likes