Sold on Ebay - cannot remove my email from app/portal

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1

I sold my Hubitat on ebay. I did a full reset but it is registered still to my email.

I cannot login to the app because I can't remember the password nor is there a 'forgot password' button in the app…

I went to Hubitat Portal to reset my password but I am not receiving any email with the code.

I'm out of options... Please help.

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You want https://my.hubitat.com (I'm surprised the "portal" page is even still there, but it's possible it just doesn't work). There is a "Forgot Password" button there that should work. If not, try the usual steps of checking your spam/junk folders.

On a related note, I'm not sure what you did for a "full reset" since there is nothing like that in the current UI, but the steps you should have taken are documented here: https://docs2.hubitat.com/en/user-interface/advanced-features/soft-reset#what-about-a-full-reset

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Did your email have any uppercase characters in it, or was the account migrated from a social media account? I know there have been some issues with that before.

Here is deregister instructions: Remove Hub's Registration from my.hubitat.com

But if you cannot get your password that wont do any good. Might need @bobbyD (staff) to check your account out.

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Got it sorted out. The confirmation email went to SPAM and once I logged in, I was able to deregister.

THANK YALL FOR THE HELP!! I much appreciate it

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How come you're leaving hubitat? Just curious.

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