Hi, if this is covered previously apologies in advance. I ve had a search here and on the web
and can't find an answer.
I have a new C7. Just can't seem to connect on phone app or PC. been trying since i got it yesterday morning.
green light is on and left on overnight.
I have tried with hubitat connected to modem or router. No luck.
Phone or PC wont pick up hub automatically.
If i put the Mac into Advanced discovery On PC it finds "Found by MAC Address 10.1.1.13" however when i click the connect to hub button it opens a new browser window that never connects and times out.
Same on phone except even with mac nothing is found. However when i sign into the app i automatically get a message stating. "Hub was found to claim at 18.104.22.168" however when i name the hub and put in post code and try to click the claim button (after tickingAgree box) it's not working and does nothing an i cant progress. Ive tried changing name and adding a 0 to post code for US 5 digit compatibility but no luck.
Have taken the 22.214.171.124 from phone and put into advanced discovery on pc and it finds nothing. Have restarted PC ,Phone ,router and modem a few times. Tried turning on/off popup blocker, virus protection, VPN etc etc. tried firefox, chrome and even MS edge browsers just in case it hellped it makes no difference. same result every time.
Any advice appreciated.