Setup problems

Until you submit a support case, support will be unaware of what issues you have encountered.

You could also start a new thread on the community describing them. It is possible someone might step in with a solution.


We didn't get a chance to look at your hub, yet. I see that you first posted an hour ago, and also noticed the warranty case came through about an hour ago. The good news is that your hub appears to be online and connected to the cloud. So I recommend ensuring the phone is connected to the same subnet as your hub, or use a different device to access the hub.


I would try a few things;

  • Hardwire the hub directly your isp router with an Ethernet cable

  • try to click this link;

  • restart the hub by unplugging at the wallsocket, wait ten seconds and then plug it back in and try the link above again.

If that doesn’t work you have one more option and that is to reset the network settings by using a toothpick in the irregular shaped hole at the bottom.

Sorry, I was upset since I have been looking forward to the hub.

Tried 2 computers and a phone. LAN and wifi. Tried all recommendations, restarting router & hubitat, resetting hubitat.

It is found by MAC and mDNS but it doesnt respond. Chrome and Edge, no luck.

Please press the network reset button on the bottom of the hub with a toothpick or paper clip for 7 seconds. Can you plug the hub and a laptop/pc into the same switch? The go to hubitat.local in your web browser

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Your hub was online earlier, but it was trying to access the wrong IP. Since then, your hub dropped offline. Between the resets, reboots and restarts something is now blocking the hub's access to the cloud, and perhaps the network.


I have the same issue, moved the hubitat to a new location and now cannot connect...

Are you running a vlan?

No, but i managed to fix it based on one of the comments here. The app, portal, and everything was insisting on wrong IP address, which i found out by using a IP scanner app. Once i realized that, i managed to connect to the hub and restore one of the backups. Up and running by now!


you can also always go to hubitat.local as well. Glad you got it straightened out.

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That didnt work either. The only way i could find the hub was through mac address search (still with wrong IP address). After i found the real IP address i managed to connect to it via :8081 port and then i finally got to reset it

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