I'm not sure what changed but my BE469 stopped communicating with the HE on Oct 30th. No new event in the list since. I've already replaced the batteries, and have initiated a z-wave repair on HE. No event. Not when I use the code to open, nor when I turn the handle. Won't do anything when I use the available commands in the device setup, like refresh, lock, unlock, etc.
Do I need to remove it and try pairing again?
What else could I try?
That happens to me every month or so. I found that temporarily unplugging the batteries seems to fix the issue (until the next time it happens).
Yeah I'm about to smash these things with a hammer. Are there any other hubs I can add these too and link the hub to hubitat? I have probably 30 wired z wave plus devices and my locks still suck!
I've actually been in contact with the Hubitat support. Bobby discovered that I have other zwave issues which keeps the hub from maintaining a reliable mesh. So I need to get this fixed before I can even think about going into detail with the lock. Might be worth looking into.
It actually was one of the few things that worked well with the Wink 2 hub but I don't think it's a good idea investing in those right now. Besides it might interfere with your existing zwave mesh.
Have you considered using your Wink Hub 2 as a z-wave repeater with Hubitat? People who have done this say it works very well.
Yes, I actually have used the Wink 2 hub as a repeater when I first included the lock into the Hubitat network, and it worked right away.
But when I tried to use it again a few days ago, it didn't work anymore but instead crashed the HE zwave radio temporarily. Had to power down the HE, unplug it, and then boot it up again. However now I have several zwave nodes that can't build a mesh routing anymore. It looks like I'm facing a full zwave radio reset. Horror.
Here's something I did and I have never done. I was so upset with the BE469 I was ready to toss it to the junk. I went to Settings > Shut down hub. I had it shut down for about 2 hours. Started it back up and everything in HE has been working flawlessly ever since. It's now been at 3 weeks.
Not saying this will help your case but I did mine... Oh and also I changed the batteries in the lock from a LIthium to Alkaline.
This suck, I have the problem, can’t believe that there hasn’t been a firmware to fix this consider how long this thread been on.
I witch to Hubitat from ST to avoid problem. You would think that they would take it serious when it come to lock. Wtf I thought Hubitat suppose to be reliable. If it leave my lock unlock what good is it.
Have you contacted Support about your lock issue ?
As was noted earlier In[quote="concan, post:89, topic:10173"]
Bobby discovered that I have other zwave issues which keeps the hub from maintaining a reliable mesh. So I need to get this fixed before I can even think about going into detail with the lock.
[/quote].
I appreciated the help, but does the hub really had to be next to the lock for it to work. With ST a lot of motion detector and button doesn’t always work but the Schlage had never been a problem, seem like the same problem with other. The only problem is with Hubitat, I don’t expect the community to figure out a solution. You would think the developer would fix it with firmware update considering it’s a security item
I had very similar problems with my lock on SmartThings. Since Hubitat and putting a ZEN06 outlet in the same room with it, it's been much better (not perfect but much better).
I have zooz switch all over my house should have more than enough repeater
Getting a 2nd Hubitat fixed my issue. A new C5 is the same cost as 2 Aeotec repeaters (I have 5 repeaters that I bought before getting a 2nd hub exclusively for my locks)
Getting a 2nd Hubitat is the only thing that completely resolved my issue: Adding Aeotec Range Extenders has made my BE469 and FE599 locks reliable
@liemdam, ANOTHER possible solution is to maybe leave your locks on your ST and link to HE using the HubConnect AP.
Personally I don’t use HubConnect but there are many very happy users linking up Hubs of all sorts.
I've had non-stop issues with my Schlage locks and Hubitat as well. I've tried adding numerous repeaters, performing factory resets, z-wave repairs, etc. to no avail. I never had an issue using these same locks with Wink in 2+ years and would love to see some improvements made so this hardware works more reliably with the HE hub.
Same here. Having major issues with my Schlage locks. One is brand new and the other i've only had for 1 year. Worked great for that year with my Wink2.
I have a feeling that what is causing my locks to fail is any-time my mesh needs to be updated (e.g. I added a new z-wave sensor), or when I reboot (or power lost) to my Hub. Those are the two events that so far seem to cause my working locks to completely loose all z-wave communication. 
I'll give you a third. Whenever I change batteries, it takes a few hours before the locks are controllable. The first time I changed batteries, I thought the locks had stopped working, force-removed one of them from HE, couldn't add that one back etc. - an extremely frustrating process.
Woke up the next morning to discover that the lock I hadn't force-removed worked perfectly again. Since then, I've changed batteries on both locks one more time. This time also the locks were not controlled by HE immediately after changing batteries - I tried thumb-turn locks/unlocks, keypad locks/unlocks - status would not change on the device page, and I couldn't control them from the device page either. Went to bed, woke up the next morning, they were fine.
So at least for my locks, being patient after battery changes is a must.
This. I know that video referenced above states this, but this is my best suggestion as well. If you do something new and it breaks (e.g. power goes out, you add a repeater or new z-wave device, you change batteries, etc.), if i manually run z-wave repair, the best bet is to wait 12-24 hours to see if your locks are "back".
Kind of insane, makes we wish Schlage had their Zigbee lock out when I made my two purchases.
I'll echo though that is there something very funky about HE and these locks (maybe secure z-wave) that I did not experience on Wink nor Smart-things with these exact same locks. Come to think of it, my Ring alarm also worked fine with them when I had them paired that way. (and yes, I did a full re-set before changing between these various hubs I've been through).
Download the Hubitat app
