The prior thread with the same title was incorrectly marked "solved" when it was not solved.
The C-7 at issue was replaced by Hubitat when the C-4 died. But the subscription did not get xfered to the C-7, and it was renewed for the C-4.
So, an error was made when the replacement C-7 was shipped.
DO NOT MARK ANY ANSWER AS SOLVED - THAT IS MY CHOICE.
DO NOT CLOSE THIS THREAD - that is also MY choice.