Reset used hub

[sfr.robles]

I own a hub C5, but when I bought it, it already had a email linked as admin.

How can I reset my hub to remove that registration. Already tried soft reset.

I can only see my hub inside "Find Hubs" but it doesn't appear inside "My Hubs"

Thanks!

[gopher.ny]

Do you have any devices paired or any apps/rules/whatever set up on it?

[thebearmay]

Believe you need to do a full reset:

How do I prepare a C4 hub for gifting?

A full reset should do everything you want--besides erasing the hub database and resetting the Zigbee and Z-Wave radios, it will also un-register your cloud account if you happen to have registered the hub (technically optional if you don't want cloud features, but it does nag you a bit if you don't). Back when (probably) you and (definitely) I bought our first hubs, manual intervention from Support was necessary to complete that second thing, which is probably why that thought is still lingerin…

[sfr.robles]

No, I was trying to start the setup when I found out.

[sfr.robles]

Yes. I being looking for how to full reset but seems is not available in the :8081 anymore. Only soft reset

[gopher.ny]

@sfr.robles

Yes. I being looking for how to full reset but seems is not available in the :8081 anymore. Only soft reset

Try http://your.hubs.ip.address:8081/?fullui
We hid it by default so that people don't casually use a nuclear option and then realize that they have to pair all devices over again.

[sfr.robles]

Thanks! Thats what im looking for.