Check the member status table on the HE app (if the screen was open, you would need to refresh it). Does the "last location report" match when you did that manual update?
Can you check the debug logs on her phone as well (if you can PM me a copy/paste of them I can take a look).
I am unable to update past 2.3.8.125 because of a change that was made to the Advanced Zigbee rgbw driver that is affecting my led strips in room lighting. I am told the fix for this driver is going to be in 2.3.9. I'll wait until 2.3.9 and test again. I'm not willing to mess with the WAF and join the beta. I might look to see if I can create a rule anyway to make sure this doesn't happen.
Noted! I'd hold off to that version before doing custom rules to try to bandaid that issue. From the logs it's SQL (the database that was crashing), but that is core to everything the hub does.
I just uploaded a new version of the Android app (2.5.2). There was a fix to give faster reporting and accuracy when close to home for better automation responses (seemed to have went missing since the 2.4.12 version...)
The only way to fix it and be able to upgrade would be to re-write the kitchen RL rule in RM. If Mike doesn't have it fixed in 2.3.9 then I'll bite the bullet and rewrite the rule. I didn't want to do that because it's a complicated scenario and I'm getting really lazy with all the cool tools that we are getting so we don't have to write all that complicated stuff in RM.
Can you check the HE logs? That occurs when the HE app fails to return with a response to the location message. I suspect you have errors in the HE log.
Did you just update the HE app? If you haven't updated for a while you would just need to open the HE app, and then click "done" to migrate it to the new format.
I'm seeing in the HE logs whenever a user sends an update:
[warn] OwnTracks: OwnTracks HTTP response: 404, with error: Not Found
and [warn] OwnTracks: OwnTracks HTTP response: 408, with error: Unknown Exception
That error is the HE app not being able to successfully connect to the recorder. Did you do any changes in the HE app around copy/pasting that recorder URL lately?