I have a C7 and recently installed the hub mesh details app and am getting warnings in the log that say has "no zwNodeInfo. (Not a z-wave device?)". The devices are unresponsive as well, any idea what could be wrong?

Can you post your regular z-wave details page?

[Screen Shot 2022-02-16 at 3.26.04 PM] [Screen Shot 2022-02-16 at 3.26.22 PM] [Screen Shot 2022-02-16 at 3.26.31 PM] I don't know how to get it all on. one page...

0x24 looks to be an uncomplete pairing...

I went to check my deadbolt (036) and it looks like it might be a problem, Im going to exclude it and see if thats the issue.

What I was looking for... easier for me to see in the normal pages. If you can pair within a few feet of the hub....

They are a pain... I think I'm going to leave it out for a day or two and see if it is the culprit.

If you've excluded it, then yes, that should confirm it was the problem child. Your mesh may need some time. After you exclude the lock, I'd reboot your hub, just to start a bit cleaner.

Is there any value in doing a soft reset?

Probably not at the moment. Shut down from settings menu, unplug at wall (not hub) for 5 mins and power back up to clear your z-wave radio then let things settle.

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Problems with zWave

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z-wave

thebearmay February 17, 2022, 3:52am 21

danabw:

you may need to find a long ethernet cable and get your hub within a few feet of the lock

Or use the wifi option

[2.2.5] - Use USB WiFi dongle with your C5/C7 hub Announcements

There is now a way to use some WiFi dongles with your C5/C7 hub. As of now, earlier models are not supported - they run a very different version of the operating system. Since there is no separate USB port, connecting an external USB device requires an OTG + power cable. The link points to the particular cable I've used, but there probably are others out there. For the sake of full disclosure, we do not earn commissions from any of the devices mentioned in the links. Connect USB power cable to…

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