The LED light on my Hubitat is off (not red or green). I've tried it in several different outlets in my home that I know work with other devices. Do I just have a defective product or is there something else I can try to even just power it on?
I also wanted to add I bought this off Amazon and it didn't come with a Quick start guide or QR code either.
Welcome to the community!
Sorry to hear you're having problems.
Did your (C8?) kit include the USB C cable and Power Adapter?
That should be all you need to get you to at least a blue/green LED.
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What hub model?
There is no QR code.
Make sure you use a USB-A to USB-C cord plugged into a dedicated power block with USB-A output port, 2a or higher is best but some hubs will run off a 1A. The supply blocks with USB-C outputs often wont supply voltage unless the end devices negotiates, which this hub does not do.
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I think what the OP means is their hub did not come with the card in the box like my C8 Pro did where you scan the quick start code with your phone and it takes you directly into the setup process.
I got mine last April so there is a possibility that Hubitat stopped putting them in the box but if they have not, this could be a sign of a returned unit to Amazon.
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Ah, did not know the insert had a QR code for the web site, that makes sense.
So yes, if that was missing you possibly got a used/returned unit. Sometimes people will return broken things and say nothing was wrong with it. If packaged up really well Amazon may not notice and just put it back into the regular stock.
There is no on/off switch or anything, normally you just plug it in and the LED should come on almost immediately.
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My thoughts are the same this could be a return.
I have experienced the same situation on another item. When I got it there were pieces missing and it was clearly used but the box looked pristine so I am sure it was thought ok to just restock the item.
Fortunately, with Amazon it was easy. I just purchased a new one and sent that one back for a refund no hassle. My thoughts is the OP may have to take the same route if nothing else works.
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Based on the details you provided, it looks like your hub may be experiencing a hardware issue. When you have a moment, please complete the warranty claim form linked below so our support team can assist you and investigate the issue further: Warranty – Hubitat Support
Hi all, thanks for all your help and thoughts! I agree, it sounds like it must be a defective or returned product to Amazon that just isn't working. I will mark it as defective and try to get it replaced with a new one from Amazon, and hopefully I will have more luck. Thanks again!
If you do a warranty claim as suggested above it might take a few days but they will make sure you get taken care of. May be easier than dealing with Amazon.
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Thanks so much for the update, and we’re really sorry to hear that things still aren’t working as expected. Since all hubs are tested and confirmed to be fully functional before leaving our facility, there’s a chance Amazon may have mistakenly sent a previously returned unit.
To ensure this is properly addressed and to avoid receiving another potentially faulty device, we recommend reaching out to our support team before proceeding with an Amazon replacement. Our team can help confirm whether the hub is indeed defective and assist in coordinating the next steps—whether through a warranty replacement or further investigation with Amazon.
When you have a moment, please fill out the following form so our team can assist you directly:
We want to make sure you get a fully working device as quickly as possible, and we appreciate your patience as we sort this out.
Ok sounds good, I just filled it out. Thanks!
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