Password reset not working

[darin.baker]

For some reason after the latest update, I can not log in with my username and password. I know what I was using is correct, as I use a password manager, and have been logging in the same way for years. Since it didn't work, I did a password reset which sent me a link. After following that link and entering a new password, hubitat still won't accept it. The device is working fine otherwise. I was simply logging in to remove a switch.

Thanks in advance!

[nclark]

Tagging @bobbyD

[bobbyD]

@darin.baker

some reason after the latest update, I can not log in with my username and password.

I tried to replicate to see if there is an issue with the local security option but I couldn't. Please see this post to learn how to disable the local login from my.hubitat.com:

I locked myself out of the web interface

One of the most common support ticket issue, is when customers accidentally lock themselves out of hub's web interface and forget the "User Name" they have set on the "Hub Login Security" page. Credentials on the "Hub Login Security" are saved locally and we cannot retrieve them. Instead, users can disable this feature to regain access to the web interface and retrieve their user name. Here is how: Log into My Account with admin account Press "Registered Hubs" card Select "Hub Details" Click…

[darin.baker]

Well, that worked perfectly to disable it, and I'm back in. However, I can add a new user/pass, enable hub security, and that new user/pass has the same issue, it simply won't log in. I've repeated the process quite a few times to the same affect. There is clearly something amiss, and I'm not fat fingering the password.

Any thoughts? I've simply left it as is with no hub security at this point. And created a backup just in case it goes belly up

[bobbyD]

@darin.baker

There is clearly something amiss, and I'm not fat fingering the password.

That's odd. What browser are you using?

[darin.baker]

Firefox on Ubuntu. I’ll see if I can find a windows box to try it on and report back.

[bobbyD]

@darin.baker

I’ll see if I can find a windows box to try it on and report back.

Not sure if Firefox or the OS is the problem, but I tried Chrome on Windows and it works as expected.

[darin.baker]

Welp, works now. FF on Windows worked perfectly. Now I wonder what changed on my linux box that could have messed it up. That isn't a dev box and I only use it for browsing, so I wasn't messing with it at all. Strange. Oh well, works now.

Thanks so much for your time, I really appreciate it. Now I forgot what I originally set out to do...

[bobbyD]

I am glad is working now...