Unfortunately, the original discovery process is no longer available, as it has been replaced a few years ago. I am afraid that you may not be able to get started at this point.
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thank you, I have the radio dongle for Europe, purchased separately. Tried all options, none of them working, I will get C8 later, but want to get my C4 working. I sent detailed captured snapshots to support@hubitat.com. please help
I don't think that support email is in use anymore. @bobbyD who posted above is staff and the main support contact on the forums.
@rmy Can you at least get into the diagnostic tool? The Update firmware button just is not working?
@bobbyD Is it just a matter of the URL it is trying to hit for the update? Just wondering if there could be a way for someone to setup a local DNS override that would redirect the old url to the correct one?
I don't know much else about it, just stabbing in the dark.
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It finds the hub, but unable to connect to it or update/recovery options.
The problem is internal to the hub and how it reaches out to download the update. The hub is looking for portal.hubitat.com, which now redirects to getstarted.hubitat.com. The functionality that portal had 5 years ago is no longer in use.
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nop. tried this already as per documentation. it goes as far as Step 4, and finds the C4 hub. However no controls to let me connect to that.
I want to explore C4 first, before getting C8
Please help me to get this platform updated manually, and provide necessary directions for me to start with. appreciated.
I am not staff. And as staff (@bobbyD) explained to you - your hub is trying to reach a setup endpoint that no longer exists.
If you had used/setup your C-4 hub when you first purchased it, it would have been updated to use the current cloud endpoints. But that is not possible retrospectively.
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thank you.
@bobbyD: please help. want to check way to get my C-4 hub platform updated manually and usable further ?
We have tried about a year ago with another C-4 hub and weren't successful. I am afraid that there is no way to get started at this point.
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@bobbyD: I am about similar situations as
what solutions that you provided through support on this and get it worked?
That post is from 2019 when the old portal was still operational.
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These days, many EU users purchase their hubs from a reseller based in Poland.
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Would a simple webpage at portal.hubitat.com that redirects to getstarted.hubitat.com, or perhaps a .htaccess RewriteRule fix this issue?
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wow. thanks @bobbyD. with this Its connecting, and updated the platform and initializing the hub happily, and successfully registered!
appreciated all your help.
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I am newbie want to explore C-4 first and then buy C-8 from Europe. thanks for the link @marktheknife.
my understanding would be this C-8 region can be changed anytime, if i change the region?
because I may use this in Southeast Asia/ Europe/USA.
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Yes, the Z-Wave region on the C-8 can be changed from the Z-Wave Details page.
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