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If it's ZigBee it should pair. BUT ZigBee is a protocol without policing, meaning lots of different companies implement it in different ways. So even if your device talks to Hubitat that does not mean Hubitat will be able to control it.
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Lack of mesh is most common. Add good repeaters. (flashed Sonoff Dongles)
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Moving closer should help identify mesh issues.
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ZigBee devices can only work with one mesh at a time. So no smart life.
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Generic instructions for all Smart Life devices. Not relevant for Hubitat compatible ZigBee devices.
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