I thought my C7 had a problem excluding and including zwave which happens occasionally. But I saw that I'm unable to modify parameters on zwave device. I'm even unable to update the temperature on a zigbee device thru HE.
I'm so desperate that I decided to take note of all my devices,apps drivers and rules and wanted to RESET the hub. Since I only have SOFT RESET i tried and it did not work. Even when there is no device i'm unable to add a zwave device. I rebooted many times, updated to the latest version reinitialize my devices and nothing worked.
I don't see any other solution then doing a FULL RESET. I wrote to support but still wait for an answer.
Since I'm the first to respond, I'd like to take some time to help you.
My first suggestion, is "take a deep breath, and keep it calm and carry on".
Next, lets take this one issue at a time.
Do you have a Zigbee mesh?
Have you added your devices one at a time, from the Hub on outwards?
What does Zigbee Child and Route Info Table Help / Explanation show?
I see. OK I'm in Toronto, not that that matters, but Hi.
Anyway, the Z-Stick isn't a compatible device so let's eliminate that in the list of things not responding. I have two Inovelli LZW36 switches, but that's it for Inovelli. They updated fine, but only if I joined them without security using classic inclusion method, not SmartStart.
Another thing I found with my Inovelli switches is they wouldn't go into inclusion/exclusion mode unless I power cycled them. Then they would, but if I needed to do it again, I needed to power cycle them again. I'm not familiar with the LZW31, but my LZW36 have a convenient air-gap at the bottom I can pull with my finger nail (really difficult, but doable).
Please try power cycling them, then exclude them. Power cycle a second time after exclusion and include them again, but use the classic inclusion method, not SmartStart. When the hub prompts you for the security level, uncheck all the boxes.