I think they are working well, but I’ve also been seeing these issues so hoping they are not related to the routing devices! Always like to hear what other people like to use.
Problem is that they have been discontinued and sellers that still have a few have doubled the price, so unless you find them on eBay or Craigslist. You will need to find an alternative to that one. I use the Ikea plugs (not the actual repeaters) because they have a very strong signal and work well, but they are a lot bigger than the Samsung ones.
I would say Xbee3 pro
they will allow you to route more end devices (12-20 depending on model) VS an average router device (7-11) and you can map your zigbee network.
I think this is a big thing I was missing. I know the HE can do up to 32 devices and I knew you had to add routers, but I thought each router could also do 32 so I figured I was fine. From what I'm hearing, routing devices can really only handle 10-20 which makes more sense why certain devices are failing randomly for me!
That's for a different model, which is why it says "view newer model". It's only showing the bottom of the page from my screenshot since that is all that would fit.