Lost password and email. Completely stuck!

[user5227]

Hi, I just bought the C8 and in the midst of my excitement setting it up I created a new email account and then assigned it as my Hubitat email. I have now forgotten the Hubitat password which I can't reset since I've also forgotten the email address password! I have completely locked myself out of both Hubitat and its associated email.

Did I just brick this device? Is there a way to factory reset it?

[bobbyD]

@user5227

Did I just brick this device?

No, you didn't brick your hub. Are you not able to access the hub's local interface because is password protected? If that's the case, check out the following post:

I locked myself out of the web interface

One of the most common support ticket issue, is when customers accidentally lock themselves out of hub's web interface and forget the "User Name" they have set on the "Hub Login Security" page. Credentials on the "Hub Login Security" are saved locally and we cannot retrieve them. Instead, users can disable this feature to regain access to the web interface and retrieve their user name. Here is how: Log into My Account with admin account Press "Registered Hubs" card Select "Hub Details" Click…

Note that my.hubitat.com uses the same credentials as logging into the community.

If you are unable to log into my.hubitat.com, then please create a case by visiting the following page (select I can't create an account option) and we will help you replace the email address that you've registered the hub with:

Warranty – Hubitat Support

Be sure to list the new email address when creating the case.