After updating to 2.3.7.141 on my C7 none of my zigbee devices are working.
Zigbee details under settings shows that zigbee is enabled but all Network State fields are blank (status, pan id, extended pan id). Channel is blank. When i try to scan channels, just get spinning wheel.
FWIW, that (the shut-down/power pull/wait/power restore dance) is often the first recommended TS step when you are having issues affecting your Z-Wave or Zigbee radios...never hurts, often helps.
Doubtful...HE team is consistently careful w/their releases. Of course humans are involved so issues can arise. .141 is running fine on my C7 and we don't have a bunch of these reports coming in so it looks like a very sporadic issue at this point.
Just to confirm, you tried disabling and then re-enabling the Zigbee radio, as well as the shut down the hub/pull power/wait 1m/restore power steps, and neither helped?
If so, it could help if you send your hub ID to @gopher.ny so he can check your engineering logs when he has time.
did full shut down with power off for some time... zigbee did come back up, but as soon as I restored back to 140 zigbee came back up... something amiss in the 141... I have only zigbee devices, may be if you have mix of zigbee/zwave or some other configuration that is not impacted...
hub id sent...
Either disabling and re-enabling Zigbee or rebooting should fix this in the short term.
Looking at the logs to create a fix for this scenario, next build...
FYI I saw some reports of this on facebook where a reboot and shut down did not bring it back. They did not try the radio off/on trick before rolling back. They rolled back to 140 and it fixed it. So not sure if that was a coincidence or if something broke worse in 141 than the prior issue.
I was about to add that this happened to me when I updated to 2.3.7.141... I found Zigbee disabled and no devices. I enabled it and then rebooted the hub... and only then did I realize I was looking at my "net" hub, which has only network integrations and no local devices. Duh!!
In fact my main hub with Zigbee devices is working just fine on 141.