Locked out. HE C-5, latest software as of 6/16/22

[bobbyD]

@a.mcdear

I reset my password, which appears to work until I try and log in and then it says no.

Please check out this post:

I locked myself out of the web interface

One of the most common support ticket issue, is when customers accidentally lock themselves out of hub's web interface and forget the "User Name" they have set on the "Hub Login Security" page. Credentials on the "Hub Login Security" are saved locally and we cannot retrieve them. Instead, users can disable this feature to regain access to the web interface and retrieve their user name. Here is how: Log into My Account with admin account Press "Registered Hubs" card Select "Hub Details" Click…