Locked out. HE C-5, latest software as of 6/16/22

[a.mcdear]

Hello there,

I have always used my Hubitat without any login security. Well, I just enabled it now, and it will not let me in no matter what I do.

I know my password, but it says it's no good. I reset my password, which appears to work until I try and log in and then it says no.

What do I do now?

Thanks,

-Andy

[ogiewon]

@a.mcdear

w my password, but it says it's no good. I reset my password, which appears to work until I try and log in and then it says no.

Tagging @bobbyD

[a.mcdear]

just for reference, I am using platform 2.3.2.127, hardware is rev C-5. Login security had never been attempted until today. I enabled it, and immediately regret that decision.

[bobbyD]

@a.mcdear

I reset my password, which appears to work until I try and log in and then it says no.

Please check out this post:

I locked myself out of the web interface

One of the most common support ticket issue, is when customers accidentally lock themselves out of hub's web interface and forget the "User Name" they have set on the "Hub Login Security" page. Credentials on the "Hub Login Security" are saved locally and we cannot retrieve them. Instead, users can disable this feature to regain access to the web interface and retrieve their user name. Here is how: Log into My Account with admin account Press "Registered Hubs" card Select "Hub Details" Click…

[a.mcdear]

This solution worked to let me back in, but something is still wrong.

I took extreme care when attempting to enable it again. It doesn't even let me enter new credentials, I have to type in my existing account name and password before it even lets me proceed, and then I am immediately locked out and unable to get in with the same user and password I literally just entered.

Something isn't working right. I unlocked it again via the link you provided above. Please try reproducing my steps, I followed the directions provided exactly a second time and resulted in a lockout.

[bobbyD]

@a.mcdear

Please try reproducing my steps

Thank you for your feedback. I tried to reproduce and it worked as expected for me. Based on details provided above, I am not clear which part isn't working for you.