Is your z-wave firmware up to date? If not you will see an "Update Firmware" button on the z-wave details. If it is already updated the button will not be visible.
Also, they recently pushed out a SDK update to help with the backup troubles. At first it was automatic but then they reverted that due to issues getting the z-wave firmware to update. So it is possible you missed out on that update. I would run this endpoint to check yours. It will either update (spins for a while) it or say its already updated. HUB.IP/hub/advanced/installZipgateway718
I would run it multiple times until you get the message saying it is updated, not sure why but it took me a couple of tries before it said that.
I have a C-8 and this has happened twice to me now, most recently last night. Proving very difficult to even get the alert to clear. I shutdown, waited, restarted and even made a new backup. Alert is still present. Any idea how to get it to clear?
More importantly, how to prevent it from happening again. Wreaks havok with the system.
Bobby provided you the current state of the investigation in his reply just above your post - active investigation is going on, but for now, there is no fix.
In the short-term you can simply turn off cloud backups for now.
The alert clears with a successful backup. If the backup you created after reboot also failed, the alert will remain. If your backup was successful and the alert didn't clear, please send me a private message so we can further investigate, as that may be a separate problem.
The occasional backup failure happens on both C7 and C8 hubs.
Hy @bobbyD , I upgraded from C8 to C8-Pro and after a failed attempt to create a cloud backup on my old C8 hub, I was able to back it up to cloud. Now, after being on C8-Pro, the message "Last cloud backup was unsuccessful. Failed steps: Z-Wave. Please power cycle your hub by shutting it down from Settings, then unplugging the power for 30 seconds." never dissapears since I'm not a subscriber of the cloud backup plan... So, how do I get rid of the message "Last cloud backup was unsuccessful. Failed steps: Z-Wave. Please power cycle your hub by shutting it down from Settings, then unplugging the power for 30 seconds."?
That’s exactly my problem: since I don’t have the cloud backup feature and I’ve already migrated to C8-Pro, I cannot trigger a new cloud backup, that feature doesn’t exist for me.
This issue is being worked on, it may help if you PM your hub UID (Settings/Hub Details) to @support_team In case they want to look at your engineering logs.