[INCIDENT] ZOOZ Double Plug (MODEL ZEN25)

[agnes.zooz]

@neonturbo

The Zen15 also has issues with being paired securely. It doesn't take down the mesh (that I can tell) but it doesn't report power. Power reporting is fine if paired unsecurely though.

Seems to be some widespread S2 issues...

The ZEN15 model doesn't support S2 so it shouldn't be joined using any S2 security options.

@erktrek

it may be Zooz and their interpretation of 700 series spec as expressed in their device firmware..

The devices aren't 700 series yet, these are S2 devices running on the 500 chip (S2 is a software implementation while the chip series is new hardware) but we haven't seen any of these issues on SmartThings which also supports S2 (not many other systems do but ST is definitely the most popular so easy to compare).

@Terk can you check if your plug reports 1.0 or 2.0 (parameter 18 was only added in 2.0)?

@danabw thanks for the tag and vote of confidence

@steve.maddigan

I just think it’s a little silly how you first have to contact support and then provide an order number for the correct switch every time you make an inquiry. I’m glad they have finally started providing links instead of emailing them as attachments. I mean, who is going to reverse engineer from hex???

There are some models that underwent hardware changes and if the wrong file is applied to the wrong hardware version it may brick a device. There are a few other reasons behind not publishing the files yet but we'll try our best to add the to the HE firmware library soon!