[INCIDENT] Notifications and presence stop working after migrating to the new mobile apps

jtp10181 · July 30, 2024, 2:12am

Have you tried this procedure of having the app create a new device on the hub?

Notifications not coming to phone, presence issues

In order to force the app to ask you to pick a new device (or create a new one) you may need to edit the DNI of the existing one (on the hub side).

Go to devices on hub and open the device page for your mobile device.

Scroll down and click the edit DNI link.

Add something like _OLD to the end of it and save.

In the Mobile APP tap your hub name on the home screen then "Switch to another hub".

Select your same hub and then it should ask you to select a device, DO NOT select the existing device, create a new one.

Back on the hub go to the newly created mobile device and send a test notification.

If the test worked, use Settings > Swap Apps to swap your apps (notifications) from the old to the new device.

Once you are satisfied this has fixed it, you can delete the old device from the hub.
(verify it has the _OLD DNI so you don't delete the wrong one)