Looks like the hub wasn't reset when I received it, so I logged in and attempted to hard reset it but get this error. " Full reset cannot be performed while hub has active subscriptions." How can I remove this hub from a subscription?
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Did you buy it used?
You should ask the original owner to reset their subscription.
The consensus around here when we hear that symptom is that it's a returned (to Amazon) hub. Hubitat has asked Amazon to send ALL returns back to Hubitat, but clearly that doesn't happen 100% of the time and is quite disappointing for all of us because there' no telling how many people got and returned that specific hub. Each would try it and give up, then return it. Rinse - Repeat.
Your best bet is to start a warranty claim: Warranty – Hubitat Support
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I did buy it used from eBay. I have a message out to the person. If I don't hear back is the hub unusable?
It can be used, but patience in the process is going to be required. 
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The problem, at least on Amazon Canada, is that there are ̶6̶ ̶o̶r̶ ̶7̶ 25 sellers of Hubitat hubs, and it will always default to the cheapest, since the ones that say sold from Hubitat Inc, also includes almost $100 between import fees and shipping fees, its rarely the cheapest one, and there are multiple listings for the same model of hub for some reason. You can get Hubitat C8 pro from AARtech (a different website) for $270 CAD with free shipping, or on Amazon the C8 Pro from Hubitat Inc is 351 CAD with shipping and import fees (and the import fees say estimate...) or the C8 Pro from a third party seller for almost $500 CAD, but its also confusing because some models don't even say what they are in the title or the description, you have to find in the specs that its a C7 youre looking at, and there are more sellers selling the C7 than any other model. Amazon (at least Canada) is a mess, and I don't think I'll buy tech stuff there anymore. I got a used C8 for almost the same price as a new C8 Pro. (Not sold by Hubitat Inc, it was a third party seller)
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Can you point me in the right direction. I might not have any other options.
This is true for all kinds of stuff on Amazon (in the US too).
Buyer has to beware who they’re buying from on Amazon as well as the condition of the item they’re buying.
Definitely makes Amazon purchases a real chore to get through.
But apparently this digression is irrelevant to the OP, since they bought their hub on eBay (obviously “caveat emptor” applies there too).
I trust Bobby will take care of it, though 
.
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You could do a warranty claim
Or since it is not really under warranty you could do a subscription request
Subscriptions – Hubitat Support
Just pick the Other options and say you got a used hub from eBay but you cannot reset it because it says it has subscriptions. Staff should be able to release the subscription so you can reset the hub.
Include the Hub ID (from diagnostic tool) in the message of your request also, that might help to speed things along. Watch your emails for replies, they end up in Spam/Junk for a lot of people for some reason.
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This is the very reason the Full Reset or de-registering the hub is not permitted when there is an active subscription.
Doing so would prevent the subscriber from managing their subscription, meaning they'd continue to be charged without a way to stop the recurring payments.
To resolve this, the subscriber needs to cancel their subscription directly. Alternatively, as @jtp10181 suggested, you can submit a subscription case and we can cancel it on their behalf.
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Thanks for all the help! So the seller said he put in a ticket before he sold it, but he hasn't heard back. I just put in a request too, on average does anyone know how long it takes?
For a case like yours it should take less than 3 business days.
ok thanks!
Your statement caught my attention, so I looked into it. The seller reached out on June 3rd and the case was resolved on June 4th. The seller confirmed that the case was resolved on June 5th
Now the subscription was in "pending cancellation" and was set to expire on April 6, 2026. I went ahead and cancelled the service effective today. Please allow 24 hours for the system to update. You should be clear after that.
Meanwhile, since the hub is registered with your account, you can move forward today by performing a Soft Reset and individual radio resets. I don't recommend performing Full Reset tomorrow, since the hub is already registered with your account. For more details please check out "Full Reset Alternatives" in the following document: Soft Reset | Hubitat Documentation
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Thanks Again for taking care of this. If I don't do a full reset will I still be able to do the migration? I have a C7 that I am going to upgrade, and was following the documentation here.. How to Migrate to a New Hub | Hubitat Documentation. I have a lot of devices, integrations, and rules and don't want to start from scratch.
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No need to run the full reset for that. The migration can be done between hubs registered with the same account. If your C-7 is under the same account, then you should not have any problems. In fact, the migration process resets everything before restoring the cloud backup, so you don't even need to run any resets in order to migrate.
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5 posts were split to a new topic: Failed migration from C-7 to C-8 Pro
