Hi there, unfortunately, the subscription is non-refundable. We recommend enrolling the new hub in the Hub Protect service, then sending a message to @support_team so we can temporarily enable Hub Protect service on the old hub.
With that being said, please send me a private message and I will help you transfer the service from the C5 to C7 so you don't have to pay for the service again. Also, see this post for additional details:
