Hub Protect Questions

Thanks for your feedback. For clarification purposes Hub Protect service was not created as a "migration tool", so it protects the hub on which the service is enabled. Hub Protect was intended to be an extended warranty with some benefits.

One of those benefits is "Hub Restoration", which allows users to restore any of the (five) cloud backups to a new hub, quickly and easily, without having to re-include Z-Wave devices.

Some people wanted to take advantage of this optional benefit and "migrate" Z-Wave Devices from a working hub to a new hub. To do so, Hub Protect must be enabled on the old device, first, to create a cloud backup, then that backup can be restored on the new hub.

We understand that some users find this benefit useful, when they upgrade their hubs from an older model to the newest. We appreciate their continued support, and we recommend enrolling the new hubs in the service, then sending a PM to @support_team to have us temporarily enable Hub Protect on the old hub, so that a cloud back can be generated and used to restore the old hub into new hub. Doing so users can take advantage of the best of two worlds: being able to restore an older working hub and extend the warranty of the new hub.

For more details about Hub Protect, please visit this page: Hub Protect | Hubitat Elevation®

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