Hubitat stuck in “Cloud” network

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I recently updated my Hubitat C-8 Pro system and noticed a peculiar issue. After the update, only one of my devices appears to be connected to the "Cloud" network, even when I am at home. All my other devices show that they are on the "Local" network when I am home, which is what I would expect.

This particular device remains on "Cloud" network all the time, and I am unsure how to resolve this issue. I've checked the settings but haven't found a solution.

Has anyone else experienced this problem, or does anyone have any suggestions on how to fix this? Any help would be greatly appreciated.

Thank you!

Miguel

2

I know this sounds like a stupid question, but I assume you have wi-fi turned on for that particular device?

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Yes, it is on. I did re start the router just in case and I am still having the same problem

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And no VPN service (tailscale, etc al) being used/left on when at home? That is another thing that trips some people up.

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I'm not sure what else to check. It was just a thought.

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I just checked, and the VPN is off

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I don’t know what else to do, it was working fine before the last hub update

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I also did a soft reset and nothing happened

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When you click on that to go to the next screen to connect it your hub what do you see? I am having a similar issue on the new android app with it showing cloud sometimes when I am at home. However, when I click on it the next screen still gives me the ability to connect to my hub as normal. Might not be the same issue. Just wondering.

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If I click on the cloud network, it takes me to this screen where I can select a hub, but it only connects to the cloud, not local
!

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That is different to the issue I had. Sorry I couldn't help.

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Last wild guess.... Have you tried rebooting you're phone?

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I was thinking about it. Rebooting it will be my last option. I did a soft reset on the hub, and nothing happened

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The phone isn’t on a Guest WiFi network, is it?

1 Like
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It is on the regular WiFi

17

This was a known bug about a month ago, is your app up to date?

It looks like you're saying you have tried rebooting the hub.

Do you know the local IP address of your hub? Can you reach your hub by typing in that local IP address? (Usually starts 192.168.#.#)

Whilst on the HOME tab, press your account icon in the top right (looks like a person icon)

Then press "registered hubs"

Does it display the name of your hub with the IP address, and a button on the left to connect to it? That used to be the workaround I used until they fixed the app

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It does have the same IP adress and the correct name. And I was looking at my wife’s device and my other iPad, and they are both working fine. Not sure what the issue is

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I believe everything started with the last app update

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FWIW iOS app v. 3.1.0 has been available in TestFlight for public beta testing for, I think, about a month. The current build that made it into the regular App Store as an update to v 3.0.9 was available for about a week beforehand.

I have not run into this issue. Just double checked with my iPhone 16 Pro running iOS 18.3.1.

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Same thing going on in another thread. Please check these two posts:

Show a screenshot of what your permissions look like for the app, should have Local LAN enabled.