I have tried everything I can find and my c8 will not find and pair with my Kwikset 916. Others seem to have problems after it shows up in the list. I can't even get the darn thing to show. Many many factory resets. Moved hub to within 18 inches. Still nothing. Ideas?
Thanks
Looks like it comes in both ZigBee and zwave are you using the correct pairing option from HE?
If it's ZW and you've move the hub close then the one thing that caught me until I figured it out was.....
My many pairing created an incomplete ghost ZW.
You might find this in the ZW settings as "Device" and "Discover" beside the name.
Discover may fix it but I found I had to Shutdown the hub, unplug to clear the ZW cache, and reboot.
There are a few posting from me and others a few years back detailing the Kwikset adventure.
I have 3 so well versed in the initial fight.
Any Errors or Warn messages in the logs? In fact do logs say anything when you are trying to pair?
Adding to @neonturbo's response open up the zwave or ZigBee, depending on the flavor lock, live logs when trying to pair
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Can you post your z-wave details page in it's entirety? (use windows snip)
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May want to check out this recent thread with same issue on Z-wave
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