When I check for an update in the settings, no update ever appears. it just continues to check for an update indefinitely. Help?
Do you have a firewall or something set up on your router blocking ports?
This is actually for my neighbor's hub. He is not as familiar with this sort of thing. But, to answer your question, I don't think he has set anything up like that. Although I will need to check.
I'd bypass any router they may have and connect it directly to the internet to see. Sometimes the isp will block things, but it's unlikely unless your neighbor rents their router equipment. also try incognito mode in chrome. Maybe something else is preventing them from getting there.
Have you tried rebooting the hub? This issue has come up a few times for example:
Yes I've tried that a number of times. In this instance, the update does not get stuck once it starts - the issue is that the check for whether an update is available never ends. So the update never starts.
Hum ok maybe try bring it to your house and plug it into your network to rule out a network firewall issue?
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Have you shut down the hub?
Shut down/pull power cord/wait a minute/restore power.
Probably not going to resolve but worth a try.
What hub model and ahat version is the hub currently on?
Use the diagnostic tool: Hubitat Diagnostic Tool | Hubitat Documentation
Click download latest version.
Once that is done Click Restore Previous Version (can also be used to update).
Install newest version.
Hello jtp10181
I have the same issue, when trying to update it get stuck on "Checking for update...".
I rebooted, unplug for 10 minutes... Nothing changes. I also tried your suggestion to use the Diagnostic tool / Download Latest version. When I click on the "Update" button, it writes "Success" right under the button, then the page changes to "Hubitat Elevation Update Tool" and I get the message "Update failed, please try again". When I go to the "Restore Previous Version", there is nothing new in there, only old versions.
I even try to rollback, tried everything once monre, but I get the exact same result at every steps.
I currently have a C7 Hub, with software 2.3.2.134
Any help would be greatly appreciated.
Thank you !!
Thats an old platform.
What is your diagnostic tool version, it will show at the top.
Try this endpoint to see if it works:
http://HUB.IP/hub/cloud/updateDiagnosticTool
If it seems to just stall out and load, its working. If it does not work for your platform it may just say it doesn't exist or some other error.
If you can get that to update then maybe the Diag Tool will be able to get the download.
The other thing you can check is from Settings > Network > Tools, try the ping test. Try both 1.1.1.1 and also cloud.hubitat.com. This is to make sure your hub can reach the internet and resolve hostnames.
Thank you for your quick response, very appreciated !!
The diagnostic tool version is 1.0.92
I did the ping test, and it works fine for 1.1.1.1, but failed for cloud.hubitat.com, as well as any other addresses.
I tried to go the the HUB.IP site you gave, but it does not seem to exists.
Enter your hub's actual IP address in place of "HUB.IP" in that URL
Oh, I'm embarrassed. Thank you for the answer.
I found out that switching settings from Static to DHCP solved the issue.
Thank you both of you for your help !!
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You must have had a bad DNS setting in the static settings, it could not resolve hostnames. DHCP got a correct DNS from the router.
After you get the platform updated I would get that diagnostic tool updated too, that endpoint should work with the new platform. It will update by itself eventually but not sure how long it will take. The newer versions of the DT got a bunch of upgrades due to issues.
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Yes, I have already done that. Now I am getting familiar with the new interface.
Thanks for your follow-up
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