I noticed today that there was a firmware update, so I applied it, as I always do when I see a new one. After the reboot, the hub went to the Get Started page, which has never happened. It asked for name/zip, told me it was already registered. Then it wanted me to start adding devices! All the devices, apps, etc. were gone. It looked like it was completely wiped.
After my initial panic, I did some research and tried all that seemed reasonable. Soft Reset (so I would not lose my settings), restore from backup (both a recent and an older one), revert the firmware, re-upgrade to the latest firmware, etc. Nothing seems to work. It still shows up as totally empty. No devices, no apps, nothing. Every time it reboots after a restore, it just goes back to Get Started and had nothing loaded.
Now my initial panic has bloomed into full panic! Is there anything I should be trying? I have been using this for years, and have a lot of devices and a lot of apps, rules, automations and whatnot. I really, really, really, don't want to have to restart from scratch! Help!
Have you tried doing a restore from the diagnostics page? If the last backup didn't work try selecting a older one. I believe the hub keeps a few back.
This last firmware update did a DB upgrade as part of update.
I tried rebooting, I tried powering off/on, I tried the soft reset (in the diagnostics menu) followed by a database restore. It always goes back to the Get Started page and nothing is there.
Maybe I am trying things in the wrong order, but even going back to an older firmware with an older backup did not seem to work either.
Once 2.3.3.121 boots and shows "corrupted database" page, please go to this endpoint: http://your.hubs.ip.here/hub/softResetNow?mac=34E1D1012345, where 34E1D1012345 should be replaced with you hub's MAC address, and your.hubs.ip.here should be replaced with an actual IP. Do not do a soft reset from the diagnostics tool unless it is version 1.0.97.
The endpoint should show "success, rebooting hub now" message shortly. Once the hub boots, it will show getting started page. Click on the database restore link, it should restore and continue to normal boot.
If it doesn't work, please revert to 2.3.2 firmware, restore from a backup, and PM me your hub's id. I will look at the engineering logs to identify the issue and prepare a fix.
Tried rebooting the hub from the settings page, and now I cannot connect to it, although I can connect to the diagnostics page on the 8081 port, which is weird.
Ok... please use port 8081 (diagnostics tool) to switch back to 2.3.2, restore it from the backup if necessary, and PM me your hub's id. I'll need to take a look at the engineering logs on the hub, but it requires a functioning hub software. Let's keep off that 2.3.3 version for now until I figure out what's going on.
Something is up with the backup, then. I checked the hub (found it by MAC), and it seems like the sae issue that prevented it from migrating successfully. Please try to restore from an earlier backup.
