Thank you for reaching out. As you know, we generally respond within 24 hours on new inquiries. Please check your email as we responded to your latest ticket, earlier today. As mentioned in our response, we don't believe that you are dealing with a radio malfunction at this point, and replacing the hub will not resolve the your current Z-wave problem, as long as you are planning to migrate the same devices from your old C5 hub.
Based on our research, your problems are caused by a mix of issues that can only be addressed locally:
- It appears that you are using some devices that are known to cause issues with C7 model. Check this thread for more details.
- It also appears that you have migrated some stranded devices from previous hub >> if these remain in your network, you may need to reset the radio on the C7.
- The power/energy reporting on one or more devices is contributing to overloading your hub, that is already under stress from item #1 and #2 >> adjusting the reporting frequency may improve your experience.
- Performing repair while devices are unresponsive, at the edge of your network, or simply not available can and will make your network go unresponsive >> I suggest to refrain from running any repairs while you are dealing with the other issues.
You can always PM or email if you have further questions or need any further assistance.
