Hub not responding to web interface - several times now

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23

i added the following change to the hub info driver and a rule to try and detect this situation and reboot the problem hub..

ie

Screenshot 2024-01-03 105718
Screenshot 2024-01-03 1057181002×286 30.2 KB

Screenshot 2024-01-03 105644
Screenshot 2024-01-03 105644926×140 18.6 KB

Screenshot 2024-01-03 105514
Screenshot 2024-01-03 1055142076×1090 195 KB

orbi doesnt have an option for jumbo frames ... all it has is an mtu setting currently set to 1500.. what happens if some device tries to send a jumbo frame?

24

I finally tried a * soft reset * from the Hubitat Diagnostic Tool
Kind of a nuclear option :frowning: But seems to have helped me.
I did this on : 1/02/2024 and the HB has stayed online since then :slight_smile:
3d 11h 52m 44s total (0.1%)

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25

Just FYI this isn’t an abbreviation I’ve seen anyone else use referring to Hubitat, so it might be a little confusing. HE (as in Hubitat Elevation, the full name of the hub) or model #s like C7, C8 are typical. HB could even refer to Homebridge.

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26

Ok .. I was using HB = Hub
I see what you are saying though thanks :slight_smile:

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27

I have similar issue. Can I ask how did you get it working to go into diagnostics tool.. I can’t go into to diagnostics tool.

28

I know your issue may appear the same, and likely is a similar or even the same cause.... But I would suggest creating another topic, if only as a suggestion that this is an ongoing issue.

I would also suggest, regardless of whether you create another topic, that you include the HE platform version you are running.

29

Thank you for your quick response. I did create a new post Hub not working after update

I even contacted support I have not heard from them and it’s been nearly a month.

I’m kind of stuck and not being able to figure out what’s the problem

My hub is C5

30

Hmmm.. That is a shame about having not heard from support. My only other suggestions would be to:

  • Respond to Jean's last comment on your topic about how things look at "My Hubitat"
  • Include some more details in your own topic, both about your network setup (where and how you have reserved an IP Address for your HE hub and the HE platform version you are running)

Beyond that, I would then tag support, but there are some knowledgeable and active network guys here, so I expect support will not be required unless a warranty claim is required.

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31

How did you contact support? Did you email support@hubitat.com? Or did you go to support.hubitat.com and put in a ticket?

32

I contacted through support@hubitat.com from my account

33

Thanks… noted your suggestions and updated with more details

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34

The response you got from that account should have told you it's an unmonitored mailbox. You need to go to support.hubitat.com, click warranty and then put in the ticket. Or post here and tag support_team

35

I got a response from support after 18 days asking about my MAC address and replied the same day. And I haven’t heard anything after that and it’s now been another nearly 10 days

36

Hmm strange. That's supposed to be unmonitored. @bobbyD

3 Likes
37

Could you please send me a private message along with your email address that you emailed us from? I checked our system for any communication to and from your community email account and couldn't find any. Also, as mentioned above we do not monitor support@hubitat.com, so I am very surprised to hear that someone replied. But no worries, we will get it straight. Sorry for the confusion.

1 Like