I can't control any devices either through the app or by logging in through the website
Still have a green light on the Hubitat.
I can’t find my hub online. Issue came after I’ve updated the hub recently
Sounds like your hub may have changed IP addresses. The easiest way to recover may be to use the Network Reset button under the hub and then set a DHCP reservation on your router.
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Thank you for helping me. I tried that the hub turned blue light and back to green light, but nothing worked
Could you please help me understand what to do after I hit reset button
If you go to My Hubitat (may need to sign in) you should now see your hub(s) listed along with their IP address.
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Can somebody please help me with this. I even tried to contact support but I haven’t heard from them
This is what I see, when I go into myHubitat/ registered hub
IP Address:
192.168.1.204
Platform version:
2.3.9.184
Hardware version:
C-5
Last Checkin:
10/26/2024 - 03:20:40
Active?:
NO
Other than that I don’t see anything, I can’t even go into diagnostics tool to soft reset.
I even tried to change network wire connection to different port nothing is working.
@support_team
Any help in this matter would greatly appreciated
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C5, well forget about the network reset button, believe that is a C7+ thing. Last check-in of 10/26 @ 03:20 sounds like a backup possibly but also says that your hub isn’t in contact with the HE Cloud so it really doesn’t know what the IP may be. Couple of things you might try.
First if you have a PC on the same network, get to a command prompt and type
arp -a
This should give you a list of MACs with their associated IPs. Look for your hub’s MAC and try the IP listed. If that doesn’t work, try rebooting the router - normally this will result in the hub reassigning the IP and connecting with the HE Cloud.
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Press and hold that reset button for AT LEAST 7 seconds.
Once done download and run angry ip scanner and see if you see your hub
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c5 has a reset button for the network
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Thanks, couldn’t remember when that came into play.
Since your hub is not connected to the cloud or your network for that matter, there isn't much we can do to help remotely. The problem is either with your local network or a hardware malfunction on the hub side.
Considering that we haven't sold C-5 hubs in nearly four years, it's unlikely that your hub is still covered under the original warranty. However, if you're a current Hub Protect subscriber, please visit the following page to create a case. We'll provide a replacement hub in accordance with the terms of the extended warranty offered under the Hub Protect service: Subscriptions – Hubitat Support
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Thanks to @thebearmay and @rlithgow1. i ve tried both suggestion. hardware malfunction on the hub side. no network connection to the hub.
i dont see any IP address for the hubitat.
do you have it plugged directly into your router?
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Try three additional things:
-
A new 5V, 1A power supply. Power supplies do go bad over time. You need at least a 1A supply.
-
A new microUSB cable.
-
A new network cable
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Hi @bobbyD
looks like no network in going to the hub. ive tried with network reset button, also tried different ethernet cable no luck in finding ip address for hubitat. do you know why this is happened after ive updated the hub.
i just dont have access to the hub and app, but i see all the scenes are still running.
yes, directly to my router
Yes i tried with new network cable. no luck
will try to get A new 5V, 1A power supply. but i see a green light on the hub
will also try to get a new microUSB cable.
Try a new power supply and power cable.
after changing power supply, the hub lights is now blue.
Does port 8081 work (http://<hubIP>:8081)?
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