Hub Bricked?

🛎️ Get Help
1

Hi, brand new hub for Christmas. Was able to migrate 35 or so devices from Wink. When our for an hour and came back to an unresponsive hub. No status light. Tried unplugging and plugging back in to another outlet with no response. Is this thing bricked?

C

2

Also, seems like the suggestion in the forum is to submit a ticket. Doing that now, but am hoping for quicker resolution in case support isn’t working on Christmas

3

Are there any lights showing up on the hub ? Red or blue ?

4

No lights. Tried different usb cord and charging blocks too.

5

Check threads like This

Edit: but no lights is not a good sign. :unamused:

1 Like
6

That's a very bad sign. Contact support@hubitat.com

Pinging @bobbyD for this thread.

2 Likes
7

Thanks, sent the email. I figured no lights = no bueno

8

Yes and sorry you had this happen for Christmas.

1 Like
9

Appreciate the sympathy. As a former boss of mine said, when you’re cutting edge, sometimes you bleed :crazy_face:

3 Likes
10

Extremely prompt reply from Bobby to my email. Totally unexpected (but much appreciated) to get a reply within an hour or two on Christmas Day. As predicted, sounds like it’s bricked. Sounds like the replacement will be on the way shortly.

4 Likes
11

Not related to the hardware issue but;

When I first started with Hubitat I read that I should not add more than 10 devices (Z-Wave) at a time. And after adding those devices allow the Z-Wave mesh to stabilize. It could take up to 24 hours.

I don't know if Zigbee has any similar considerations.

12

I was adding a few devices then running the Seaver’s network repair function.