How to transfer a subscription from one hub to another?

[waterboysh]

I tried to find a way to submit a ticket to support, but everything seems to point to the forum. So it sounds like maybe this is the official way to ask for support.

I have a C5 hub and a C7 hub. I have two subscriptions

• Hub protect + remote admin for the C5 that expires Jan 28th
• Hub protect for the C7 that expires Oct 25th.

I don't need hub protect for the C5. I only used it to migrate from the C5 to the C7. So I just need a single subscription that is Hub Protect + Remote Admin for the C7. Is it possible to just switch the two hubs around? Do I just need to cancel everything and start over? Not sure the best way to go about this...

[bobbyD]

@waterboysh

submit a ticket to support,

UPDATED 5/22/2023

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For users looking to transfer their subscriptions from one hub to another, please check out this post:

NEW! Transfer active subscription(s) from one hub to another

We are pleased to announce that one of the most requested features is now available at my.hubitat.com . Starting today, users can transfer active subscription(s) from one hub to another. Visit my.hubitat.com and navigate to Registered Hubs page. For hubs with one or more active subscriptions you will notice a link to Transfer subscriptions. [image] Once you follow the link you will be able to select the hub you'd like to transfer the current subscription(s) to (simply select the Destination …

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For all things related to subscription, you can create a case by visiting the following page:

Subscriptions – Hubitat Support

@waterboysh

just need a single subscription that is Hub Protect + Remote Admin for the C7. Is it possible to just switch the two hubs around?

With that being said, the answer to your question, is that you need our help to transfer the service from one hub to another. I recommend canceling the C7 service then moving the bundle from C5 to C7. If you send me a private message along with your email address, I'd be glad to further assist.