How to transfer a subscription from one hub to another?

[bobbyD]

@waterboysh

submit a ticket to support,

UPDATED 5/22/2023

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For users looking to transfer their subscriptions from one hub to another, please check out this post:

NEW! Transfer active subscription(s) from one hub to another

We are pleased to announce that one of the most requested features is now available at my.hubitat.com . Starting today, users can transfer active subscription(s) from one hub to another. Visit my.hubitat.com and navigate to Registered Hubs page. For hubs with one or more active subscriptions you will notice a link to Transfer subscriptions. [image] Once you follow the link you will be able to select the hub you'd like to transfer the current subscription(s) to (simply select the Destination …

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For all things related to subscription, you can create a case by visiting the following page:

Subscriptions – Hubitat Support

@waterboysh

just need a single subscription that is Hub Protect + Remote Admin for the C7. Is it possible to just switch the two hubs around?

With that being said, the answer to your question, is that you need our help to transfer the service from one hub to another. I recommend canceling the C7 service then moving the bundle from C5 to C7. If you send me a private message along with your email address, I'd be glad to further assist.