How to reset the password for the Hub Login Security?

[middlefraz]

I triggered a password reset on my local Hubitat Elevation Hub.
It issued the reset email, but when I open the link, nothing renders on the browser.
I can hover the mouse around and find some mouse cursor changes, but no actually visible labeled forms, and no buttons. I can sometimes get the Hubitat banner to render for a blink.

I tried on Chrome, Firefox, Edge. Same results on all three browsers.

How do I reset my password now, if the reset page won't render?

[rlithgow1]

@bobbyD @gopher.ny

[bobbyD]

@middlefraz

How do I reset my password now

Thanks for your feedback. We will further investigate. However, if you are trying to reset the local security password, please check out the following post to learn how to disable the password protected web interface so you can regain access to your hub:

I locked myself out of the web interface

One of the most common support ticket issue, is when customers accidentally lock themselves out of hub's web interface and forget the "User Name" they have set on the "Hub Login Security" page. Credentials on the "Hub Login Security" are saved locally and we cannot retrieve them. Instead, users can disable this feature to regain access to the web interface and retrieve their user name. Here is how: Log into My Account with admin account Press "Registered Hubs" card Select "Hub Details" Click…

[bobbyD]

Quick update. I was unable to replicate the problem. However, disabling the local security login allows you to remove the existing account and create a new one with a new password.