How to remove subscription from inactive hub?

[ed.francisco]

I have migrated from a C7 to a C8-Pro. The migration is complete. Transferred my subscription to the C8-Pro and deregistered the C7 from my.hubitat.com. Done a soft-reset on the C7 that also worked fine. Giving the C7 to my child and wanted to do a full-reset. When I attempt the full-reset I receive a message saying there is a subscription still associated with the hub. How do I correct that?

Thanks,

Ed

[user2574]

You can just transfer it to your new hub.

NEW! Transfer active subscription(s) from one hub to another

We are pleased to announce that one of the most requested features is now available at my.hubitat.com . Starting today, users can transfer active subscription(s) from one hub to another. Visit my.hubitat.com and navigate to Registered Hubs page. For hubs with one or more active subscriptions you will notice a link to Transfer subscriptions. [image] Once you follow the link you will be able to select the hub you'd like to transfer the current subscription(s) to (simply select the Destination …

[bobbyD]

@ed.francisco

When I attempt the full-reset I receive a message saying there is a subscription still associated with the hub.

There is an issue performing full reset on hubs that had subscriptions before. If you already transferred the subscription and still can't run full reset, you can manually reset the hub by performing the following actions:

• run Soft Reset without restoring
• reset both radios from Diagnostic Tool
• de-register the hub.

Full Reset is just a macro that performs the above steps in a loop, so is more for convenience than anything else.