FWIW, Amazon fulfills orders made on hubitat.com ……
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Perhaps the blunder was relying on Amazon for order fulfillment... Amazon has caused Hubitat to have one very unhappy customer.
Yea, it happens. It makes us all sad.
I know I wish that everyone had the same amazing experience i've had and I'm on my 10th Hubitat hub. Five of them are retired now. I only have two C-8's and three C-7's powered these days.
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Sorry for the troubles, please check the notifications in the upper right corner. I sent you a private message.
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bobbyD - Happy Camper here... Sorry for the delay but my project got interrupted. I received the replacement hub, got it connected, configured, and working! Thank you very much for your help. Great job with turning a bad experience into a very satisfied customer. Your support rocks!
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It doesn't happen often but once in a while amazon puts a return of the shelf and they shouldn't but honestly overall you can't beat their logistics... Glad you're up and running!!! (Also surprised you didn't order a c8!)
Since you're new to hubitat, have a look at this post. It will help you avoid some gotchas...
I purchased a used C-7 on eBay and would like to hard reset it before placing it in my system... How do I do this?
Settings -> Z-Wave Details - Reset Z-Wave Radio (if there's anything there)
Settings -> Zigbee Details - Reset Zigbee Radio (if there's anything there)
Settings -> Hub Details - copy MAC address
Settings -> Diagnostic Tool - paste MAC address
Select "Soft Reset"
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Hard reset?
There is no such button. What I described above is, for all intents & purposes, a hard reset.
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Yeah, there may never have been a 'button', but in reading threads, the hard reset option was hidden.
How certain is a soft reset will be enough to wipe out whatever was there?
Do I need to then re-register it?
Completely certain.
Here, I'm not as sure. @bobbyD may have to check to see if your hub is registered and if so, purge the record so that you can register it.
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You can’t. But the original owner can. Unless you know the email address and password they used to register your hub.
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Yes, but if you can't it means the previous owner didn't deregister it.
It was hidden then removed. What @Bullfrog laid out for you is what tech support will tell you to do.
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Is there any chance, even remote possibility, that a previous owner could have hacked the main code?
Unlikely, why do you ask? Because it's used? After it's setup simply update it, the platform will be wiped and rewritten.
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Yeah, because it's used. So an update wipes it clean and reinstalls fresh code?
Yep, so does a roll back. Updates are also encrypted
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Great, thanks.
